As we indicated in an earlier ‘lessons learned’ about project benefits, “Driving Project Benefits, an Introduction”, our client experience has demonstrated that the primary challenge to an organization achieving project benefits is effective executive sponsorship. However, with sponsorship in place, the ability to identify, measure and quantify benefits becomes the next challenging hurdle to the organization. Based upon our work with a wide range of healthcare client organizations and business and information technology projects, we have compiled some key insights to guide an organization’s effort to truly achieve measurable project benefits.
Realizing the promised benefits from projects continues to be elusive for many healthcare organizations. Healthcare organizations are faced with challenges associated with evolving models for ensuring patient access, equitable payment and efficient and effective delivery. To address these challenges, providers and payers embark upon a myriad of projects and programs designed to improve clinical outcomes, reduce cost and maximize their finances.
As I was reflecting on the past year, I wanted to share with you a podcast that I heard from the HIMSS 15 Conference. It seems as though we are introduced to new technology on a daily basis. The podcast link below reminds us about the importance of ‘user experience’ and our ability to adopt new technology. The three healthcare professionals suggest that the rate of adoption, and realization of the associate benefits, is directly related to clinician’s ‘user experience’ when interacting with health IT. I hope you find this podcast informative. -Bill
HIMSS: Episode #40, Driving Value Through User Experience Innovation, 2015