Most healthcare organizations are faced with the need to increase operational efficiency and staff productivity. We reviewed some key client experiences related to standardizing the policies, practices, processes, procedures and structures that define how tasks are completed and by whom. In this Lessons Learned, we will be sharing how to leverage the value of work simplification.
As we indicated in an earlier ‘lessons learned’ about project benefits, “Driving Project Benefits, an Introduction”, our client experience has demonstrated that the primary challenge to an organization achieving project benefits is effective executive sponsorship. However, with sponsorship in place, the ability to identify, measure and quantify benefits becomes the next challenging hurdle to the organization. Based upon our work with a wide range of healthcare client organizations and business and information technology projects, we have compiled some key insights to guide an organization’s effort to truly achieve measurable project benefits.
Realizing the promised benefits from projects continues to be elusive for many healthcare organizations. Healthcare organizations are faced with challenges associated with evolving models for ensuring patient access, equitable payment and efficient and effective delivery. To address these challenges, providers and payers embark upon a myriad of projects and programs designed to improve clinical outcomes, reduce cost and maximize their finances.